KYC RESOLUTION

Resolve Lucky Dreams Verification One Requirement at a Time

Identity, residence and payment ownership are separate checks. A missing primary ID needs a written alternative, not repeated uploads.

Continue on the Verified Account
1

List the exact requirement

Ask whether the open item is identity, address, source of funds or payment-method ownership.

2

Request accepted alternatives

If an ID is lost or expired, ask which current government document, statutory declaration or video check is accepted.

3

Fix the stated defect

Correct glare, cropped edges, expiry or an address mismatch rather than resending the same file.

4

Use a secure route

Upload inside the authenticated account and ask which fields may be redacted. Never send documents through social media.

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Frequently asked

Can alternative ID be accepted?

Only the current verification team can confirm the permitted substitute.

Should the same rejected file be resent?

Not without fixing the stated defect.

Does verification require another deposit?

No.

Continue with the account controls ready

Keep current terms, references and a fixed budget.

Continue on the Verified Account